Joyce,
Thanks for the comment. Regarding the quote I would add to it that the more complex or serious the issue is the more likely it will be misunderstood if the people involved do not use skills like being a good listener, asking questions, seeking first to understand and then be understood, etc. Fro more tips on being an effective communicator read my article on the topic at my website – http://www.JustGetSerious.com/articles.htm
I have found this quote to be absolute true.
Joyce,
Thanks for the comment. Regarding the quote I would add to it that the more complex or serious the issue is the more likely it will be misunderstood if the people involved do not use skills like being a good listener, asking questions, seeking first to understand and then be understood, etc. Fro more tips on being an effective communicator read my article on the topic at my website – http://www.JustGetSerious.com/articles.htm